AFM K9

Owner Updates

Our vision for keeping AFM K9 owners in the loop. Have a look around and tell us how it feels — a few taps per page.

Discover your dog.

Where we're heading

This is our picture of how AFM K9 could keep owners in the loop. It's a vision, not a finished spec. We'd love your gut reaction: what feels right, what feels off, what's missing.

The idea

Your team spends less time typing and more time with the dogs. Owners get a calm, photo-first update, and anything they ask stays attached to that day.

Who's in this story

CodyOwner of AFM K9. Sets things up, sees everything.
Kate & IsabelleThe team. Post the daily updates.
VivekA client, with Bubba and Mickey, two Old English Sheepdogs.

How to use this

  1. We follow one stay, Bubba and Mickey's, from booking to archive, and show who does what at each step.
  2. The screens are already filled in. There's nothing for you to type or set up. Tap around if you're curious; nothing on them is recorded.
  3. Each page ends with a dark Your take strip: a few taps, about 20 seconds, each one saved as you go. "Looks right" is a perfectly good answer.

Your take about 20 seconds

How do you send boarding updates to owners today?
TextEmailCallAn appOther

Who's who

Three kinds of people use it. Everyone joins by email invite and sets their own password.

Cody
owner
Kate & Isabelle
team
Vivek
client
Add and edit dogs, owners, bookingsYesYesNo
Post updates, photos, videosYesYesNo
Open and finish another team member's unfinished updateYesYesNo
See bookingsAllAllOnly Vivek's own
Comment and replyYesYesOn their bookings
Invite or remove team membersYesNoNo

Vivek sees every dog and update on bookings Vivek is included on, and nothing else.

One stay, start to finish

Every booking moves through four stages on its own. Here's each person's part.

BeforeUpcoming

Cody or Kate add the dogs, the owner and the booking.

Vivek gets an invite and a booking confirmation.

DuringActive

Kate & Isabelle post an update each due day and answer comments.

Cody watches the dashboard and hears about anything missed.

Vivek gets each update by email and comments in the portal.

AfterRecently ended

No more reminders. The team can post a goodbye; Vivek can still comment.

ArchivedRead-only

Everyone can look back. Kept two years from the last day, then removed.

Before any of this: Cody invites the team

TeamOnly Cody sees this
Cody Loque (you) · owner
Kate
Isabelle
new.hire@example.com · invited, not yet joined

Removing someone keeps their name on the updates they posted.

Your take about 20 seconds

Does this match how a stay runs at AFM K9?
YesMostlyNot really
Isabelle starts Rosie's update and goes home. Should Kate be able to open it and finish it?
YesNo — only IsabelleNot sure
BeforeDuringAfterArchived
Who uses this: Cody or Kate, once per dog

Bubba's profile

Filled in once. This is where the daily update form comes from: the feeding, walk and medication routine here builds that dog's update form, so you never answer "does Bubba get lunch?" again. Things that change per stay — what they brought, who can collect — are asked on the booking instead.

Tap the meal and walk counts to see the rows change.
New dogDogs › Add
Vivek+ add owner

Feeding

123

Walks

123

Yard time and toilet breaks are logged separately on the update; these are the planned walks.

Medications (as directed by the owner's vet)

Apoquel
+ add medication

Vet

Good to know

Your take about 20 seconds

Is this roughly what you ask an owner about a new dog?
YesNearlyNo — a lot missing
BeforeDuringAfterArchived
Who uses this: Cody or Kate set it up; Vivek receives the emails

Vivek and the booking

Vivek is added once. Then each stay is a booking: dates, who's staying, which days get an update.

Add Vivek as an owner

New ownerOwners › Add
BubbaMickey+ add dog
Every updateOne daily digestNo update emails

Book Bubba & Mickey in

All seven weekdays ticked means an update every day.

New bookingBookings › Add
Vivek+ add owner
Bubba (Vivek, 5 yrs)Mickey (Vivek, 1½ yrs)+ add dog
MonTueWedThuFriSatSun

Every day. An update is always due on the first day, whatever you tick.

What Vivek receives

Your take about 20 seconds

How often do you update owners now?
DailyEvery 2 daysWeeklyCertain weekdaysNo fixed schedule
Do any stays need updates every 2 days, or weekly?
Every 2 daysWeeklyNeitherNot sure
When should Vivek's confirmation email go out?
When the booking is savedOnly after tapping Confirm
Vivek logs in with a password. Have owners struggled with logins for other services you use?
No known troubleYesDon't know
BeforeDuringAfterArchived
Who uses this: Kate, Isabelle and Cody

The team's dashboard

What Kate, Isabelle and Cody see at the start of a shift. Tuesday morning, day 2 of Bubba and Mickey's stay.

Tuesday 20 Oct, 7:15 amKate

Needs attention

Bubba — health flag (Other) on Monday's update
Duke (Hebert) — Monday's update overdue
Vivek commented on Monday's update, no reply yet
Rosie (Patel) — Monday's update unfinished (Isabelle)

Updates due today

Bubba & Mickey (Vivek)
Rosie (Patel)
Duke (Hebert)

Active

Bubba & Mickey · till SunDay 2 of 7
Rosie · till ThuDay 5 of 7
Duke · till WedDay 3 of 4

Upcoming

Max & Ruby (Nguyen) · from Fri

Recently ended

Biscuit (Owens) · ended Sun
+ Booking+ Dog+ OwnerArchivedTeam

If something changes mid-stay

Your take about 20 seconds

Tuesday 7:15 am. Which card would you act on first?
Bubba's health flagDuke's overdue updateVivek's commentRosie's unfinished updateToday's due updates
How many people would post updates?
Just one person2–34 or more
Friday's update is due and Kate posts on Thursday. Should Friday still need its own?
Yes — Thursday's was extraNo — Thursday's counts
BeforeDuringAfterArchived
Who uses this: Kate or Isabelle, each due day

Kate posts today's update

The one you'll use most. It's built from each dog's profile (set up before the stay) and the last published update. Answers marked like this were copied from last time — tap to confirm or change. Medication status, walk completion and health flags are never copied.

At 5:41 pm: the day is filled in and awaiting a last look before Send. Dashed answers were copied from Monday and haven't been touched yet; fields marked "blank this morning" started empty and were tapped during the day. Draft saves itself; the only button is Send. Tap Mickey to see Mickey's form.
Bubba & Mickey — Tue 20 OctDraft saved 5:41 pm

Bubba

Breakfast 7:30 ·
Ate allAte someRefusedSkipped
Dinner 5:30 ·
Ate allAte someRefusedSkipped
Water
NormalLowHigh
Walk 1 blank this morning
DoneSkipped
Walk 2 blank this morning
DoneSkipped
+ add a walk
Pee
NormalNoneFrequent
Poop
NormalLooseNoneOther
Mood
HappyCalmAnxiousTiredPlayfulOther
Overnight
Slept throughRestlessMixed
Apoquel 16 mg · dinner blank this morning
GivenMissed
Health flags blank this morning
VomitingLimpingScratchingCoughingOther
Also today
TreatsYard timePlayed with othersBathNails

Mickey

For the whole update

📷 Add🎬 VID_0021.mp4

First photo goes in the email. Drag to reorder. Videos up to 100 MB each.

Your take about 20 seconds

Walks, meds and health flags start blank every morning — feels right?
YesNo
A meal that wasn’t given shows as “Skipped”. What do you call it?
SkippedNot offeredSomething else
Do you ever leave an update half-done and come back to it?
YesNo
It saves itself as you go — no Save button. Enough?
YesNo, I’d want a Save button
Which of these do you not send owners today? tap all that apply
WaterPeePoopMoodOvernightWalk timesTreatsYard timePlayed with othersBathNailsI send all of these
BeforeDuringAfterArchived
Who uses this: Vivek

What Vivek sees

The email

Your logo and colours. The first photo is the hero; each dog's highlights; a button into the portal. This is the Tuesday update from the previous page, as sent.

If a health flag were ticked

Bubba — please readHealth flag: Other. Loose stool this afternoon; eating and drinking normally, we're keeping an eye on it.

After logging in

Vivek's current bookings first. Inside a booking, updates newest first. The dog blocks below are summary examples; in the product each opens to the full recorded detail, amounts and doses included.

Bubba & Mickey · 19–25 OctVivek's view
Tuesday · 3 photos, 1 video
BubbaBreakfast 7:35 ate all · Dinner 5:35 ate all · Water normal · Walks 8:10 (20 min), 4:00 (25 min) · Pee normal · Poop normal · Happy · Slept through · Apoquel given 5:40 · Treats, yard time
MickeyBreakfast 7:05, lunch 12:30, dinner 5:30 — ate all · Water normal · Walk 9:00 (15 min) · Pee normal · Poop normal · Playful · Mixed night · Yard time, played with others

Mickey has decided Bubba is the boss. Followed Bubba everywhere.

Vivek · Tue 6:12 pm
Did Mickey sleep ok? Mickey usually cries the first night.
Kate (AFM K9) · Tue 6:40 pm
A little restless till about 11, then out cold in the crate beside Bubba's. Will note it tonight too.
Vivek · Tue 7:02 pm
Ha, classic Mickey. Thanks Kate!

Monday · 4 photos

…

Your take about 20 seconds

Vivek's email, before opening the full update — how much is in it?
Too muchAbout rightToo little
Would comments and replies like Vivek's and Kate's handle the follow-up questions owners ask you?
YesNoNot sure
BeforeDuringAfterArchived
Who uses this: Everyone

After the stay

Bubba and Mickey go home Sunday at 4 pm. The booking winds down on its own.

Recently ended

No more reminders. Kate or Isabelle can still post a goodbye, and Vivek can still comment.

Monday 26 Oct, 7:30 amKate

Recently ended

Bubba & Mickey (Vivek) · ended Sun
Bubba & Mickey · 19–25 OctVivek's view
Sunday — going home

One last romp in the yard before pickup. Brilliant guests, both of them. See you next time!

Vivek · Sun 7:30 pm
Both asleep on the couch already. Thank you all!
Kate (AFM K9) · Mon 8:05 am
They earned it!

Archived

Proposed: a week after the last post or comment, or whenever Cody archives it, the booking becomes read-only. Everyone can still look back. It's kept for two years from the last day, then removed.

Bubba & Mickey · 19–25 OctVivek's view
Archived · read-only · kept until 25 Oct 2028

All 7 updates, photos and comments stay visible.

Your take about 20 seconds

Bubba and Mickey go home Sunday. How long does the team need to still post a last update?
Same day2 daysA weekLonger
The stay is over but Vivek keeps commenting. Should that keep the booking open longer?
Yes — open while people talkNo — fixed cut-off

Last few words

Thank you for looking. Your reactions shape what we build next.

Last few words then send

What part of how you update owners today is missing from this picture?
What would stop you using this?
Your name